TradeMaster Fix It! is an off-the-shelf, mobile (handheld) and web-based fault diagnostic and troubleshooting tool. It replaces manuals and pocket guides as a delivery medium for troubleshooting information.

• Searchable database of machine and system fault diagnostics and procedures (recovery, repair, operations, maintenance).
• Can be used on a Pocket PC (PDA) or on a standard PC over the web. No software required other than a standard browser.
• Production operators and maintenance technicians reference probable causes and recovery procedures for any one of thousands of potential equipment and system faults within seconds.
• Users add their own troubleshooting knowledge on their Pocket PC and share it with other operators and maintenance technicians through the hot sync process.
• Diagnostics and procedures are easily updated without any special software or assistance.
• Troubleshooting data for new machines is added easily by the Administrator.
• Users track root cause of downtime events within Fix It! either on the Pocket PC or on the Web. Fix It! makes it easy to solve a problem, then quickly and conveniently record the root cause information.

• Significantly reduces mean-time-to-repair. Quickly accessing fault diagnostics and recovery procedures eliminates time spent looking for information and greatly reduces errors caused by trial and error troubleshooting.
• Provides a fast, convenient method for the organization to disseminate training and troubleshooting job aids to the field for use over the web or for download to a PDA.
• Enables maintenance technicians to have all the information they need right in their pocket no matter where they are.
• Extends the value of technical skills and cell training by providing the information operators and maintenance technicians need to put their skills to use.
• Enables automatic sharing of troubleshooting lessons learned from person to person and plant to plant.
• Fix It! results in increased throughput.

TradeMaster Fix It! is more effective than paper pocket reference guides because:

• Every supplier is producing pocket guides. Operators and maintenance technicians can only carry so many. TradeMaster allows operators and maintenance technicians to use one reference tool for all machines and find what they need on any machine within seconds.
• Fix It! is dynamic. A pocket guide is static. TradeMaster enables operators and maintenance technicians to add new information as they get smarter on the equipment. The organization can upload new job aids and new supplier information into Fix It! It is immediately available to every skilled trade in the corporation.
• Fix It! incorporates the ability to track root cause of downtime events right on the Pocket PC with very little writing. This data is loaded into the central database through the hot sync process. The organization can use the downtime data for analysis and design of additional and more effective training and job aids. The plants can use the data to provide reliability and maintainability feedback to suppliers and to guide their own continual improvement efforts.

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